Scope
Electronic delivery may include applications, decisions, adverse-action notices, document requests, disclosures, agreements, statements, payment notices, servicing messages, and policy updates.
Electronic Communications Consent
Consent framework for receiving records, notices, disclosures, and agreements electronically.
Hardware and software
A supported browser, internet access, a valid email address, and the ability to open and retain common HTML or PDF records are generally required.
Affirmative consent
The customer must affirmatively consent and reasonably demonstrate the ability to access the electronic format used.
Paper copies and withdrawal
Procedures for requesting paper copies or withdrawing consent must be stated. Withdrawal may affect online delivery but does not invalidate prior electronic records.
Contact updates
Customers must keep email and phone information current. Electronic delivery is not effective when the company knows the address is invalid and applicable law requires another method.
